Cancellation Policy

1000 RESORT is committing to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.

1. Information about 1000 RESORT

In this privacy notice, references to “1000 RESORT”, “1000 RESORT Rooms”, "we" or "us" or “our” are to Oravel Stays Singapore Pte. Limited (a company incorporated under the laws of Singapore) and its parent company and its subsidiaries (the “1000 RESORT Group”). Depending on where and how you interact with us (e.g. by using our app or website) different companies within OYO will process your information. You can find out more about the OYO companies that handle your information, including which company makes decisions about how your information is handled, by contacting us.

2. Scope of our privacy notice

This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel. We may give you additional privacy notices from time to time if required for specific interactions. This privacy notice applies to individuals who acquire rights to make use of our products and services, such as when a user signs up with OYO, modifies their account, requests value-added services, contacts customer support, or otherwise communicates or interacts with 1000 RESORT. It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app/website, we may explain how that functionality uses your information.

3. Ways in which we obtain personal information

We obtain personal information from you and from our other products and services used by you. We obtain personal information from you through your interactions with us, including by telephone, by email, via our websites, via our apps, via any form of written communication or face to face. We also obtain your personal information from our other products and services used by you, for purposes set out in Clause 5.

4. Marketing and Preferences

We may use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting. We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.